Backup FAQs

Website Backup is a service that we are offering to allow our customers to backup your site via FTP or SFTP. Here are some FAQ regarding this service.

Q: I have changed my FTP password, now backups are failing.

Answer: Just update your FTP password in your backups dashboard.

Q: Is there a size limit to the backups?

Answer: We have a size limit of 4GB per file.

Q: How does the backup process work?

Answer: When you first sign up for website backups, we make a complete backup of your website. After that, we identify new and changed files on a daily basis, and only backup those incremental changes to create your full daily backup.

Q: Can I use Website Backup if my website is hosted with a company outside of GoDaddy?

Answer: Yes. You will need to provide your FTP information, but we can backup your website when it is hosted elsewhere.

More info


Помогла ли вам эта статья?
Благодарим вас за отзыв. Чтобы связаться с сотрудником службы поддержки клиентов, позвоните по номеру этой службы или воспользуйтесь опцией чата выше.
Мы рады вам помочь! У вас остались вопросы?
Приносим извинения. Расскажите нам, какие затруднения вы испытываете или почему рекомендованное решение не помогло устранить проблему.