Remove malware from your website

If your website has malware on it, your hosting account's security was compromised and someone has uploaded malicious software (i.e. malware) to it.

There are many ways to resolve the issue, but we're going to cover the fastest and easiest way to fix your website.

Are you sure it has malware?

Go to http://www.google.com/safebrowsing/diagnostic?site=your domain name — if your website has malware, it should show a warning here.

Change your passwords

If your site is hosting malware, you need to immediately change all of your passwords. We recommend using strong passwords.

Note: To make sure you use the right instructions, find out what type of hosting account you have.

Hosting type Password resets
cPanel Primary FTP, secondary FTP, databases, apps like WordPress
Plesk Primary FTP, secondary FTP, databases, apps like WordPress
Web & Classic Primary FTP, secondary FTP, MySQL databases, MS SQL databases, apps like WordPress

Remove the malware

It's nearly impossible for anyone to reliably remove malware from a website by hand. To remove the compromise from your files, we recommend using an application like SiteLock Essential. Using its SMART scan technology, it will not only find any compromises in your files, it also removes them.

Identify & fix the weakness

To prevent your site from getting hacked again, you should identify how your site was compromised. There are two types of weaknesses: passwords and structural problems.

Passwords

Most hacks happen because the attacker was able to guess your account's password by brute force. By simply changing your password (and using a stronger one this time), you can prevent these attacks from succeeding in the future.

Structural

These types of weaknesses require thorough testing to identify. There's a lot of security software that can perform these types of scans but, again, we recommend SiteLock Essential. It can identify a number of different issues, as well as help you fix them.


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