Troubleshoot and fix theme errors in WordPress

From time to time, a WordPress theme can cause an error or issue with your site. The issues may appear as a fatal, syntax, or sidebar error, a white screen, or a missing style sheet, among others. You have two options when troubleshooting and fixing theme errors on your site:

  • Call our support number and one of our experts can do it for you for a fee.
  • Do it yourself following the instructions in the tables below.

WordPress Premium Support

Our support experts can perform the following services for you for a fee:

  • Diagnose and fix a theme issue.
  • Reinstall the active theme.

Do it yourself

To diagnose and troubleshoot a WordPress theme, complete the following:

Process Difficulty
Troubleshoot theme errors in WordPress Medium
Enable debug errors in WordPress Medium
Fix theme errors in WordPress Medium
Check cross browser compatibility for WordPress Medium


More info

Symptoms:

  • Errors generated from ./wp-content/themes/xxx
  • Site displays white screen with no error
  • Site spins

Agent Troubleshooting Steps:

Verify an issue with the theme by one of the two following:

  1. Check a PHP error. If there is no error, have the customer enable debug mode to see if this gives a more detailed error.
  2. If this does not display a more detailed error, switch to a default theme to see if this resolves the issue.

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