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Enable external email forwarding

As a security measure, by default, you can't forward email to external addresses. You'll first need to turn on external email forwarding before you can forward Microsoft 365 email to a different account.

Required: You need admin permissions to enable external email forwarding so your users can forward email to accounts outside of your organization (like their personal email accounts). For more info, see admin roles from Microsoft.
  1. Sign in to your Email & Office Dashboard.
  2. Select Admin > Email Forwarding.
    Keep a copy of forwarded mail checkbox
  3. Select Forwarding Status.
  4. Turn on the toggle under your domain name.
    External email forwarding toggle turned on
  5. Once it's done loading, select Close to exit the window. You can now forward your email to external addresses.

Return to this page to manage email forwarding for your users, including to add, Pencil Button edit, or Trash Can Button delete a forwarding address.

Related step

  • Create inbox rules to automatically move incoming messages to a specific folder or assign an importance level. Learn more from Microsoft.

More info