WP Premium Support Catalog

There's nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress site, give our experts a call. They're here to help and can quickly get you back on track.

Not sure what to request? That's ok, just contact our support and we can assist.

Non subscriber: Please call support at (480) 463-8271.

Subscriber: Create a new WP Premium Support task.
If you need assistance with creating your task, call support (480) 463-8271


Theme Maintenance


Install, change, or update a theme

Request 1 of the following tasks:
  • Install and activate 1 custom theme, purchased theme, or theme from the WordPress catalog
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    • If none are specified, we will update the currently active theme
  • Manually update 1 theme
    • Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix theme errors

This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

  • Create and activate a child theme.

Customize a theme

This service includes:

Each modification along with 1 revision will consume 1 credit.

  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu


WP Development


Install a comment system

This services includes:
  • Install the Disqus comment system plugin
  • Instructions provided to import comments from standard WordPress system

Install, activate, or update a plugin

Choose 1 of the following tasks:
  • Install and activate 1 custom plugin, purchased plugin, or plugin from the WordPress catalog
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress plugin errors

This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin related error.

Config file changes

Choose 1 of the following tasks:
  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess will be edited or created based on the request.

Troubleshoot and fix a contact form errors

This service includes:
  • Troubleshoot and fix issues for 1 contact form


Database Management


Database find and replace

This service includes:
  • Update up to 5 domain, data, or table prefixes in a WordPress database
    • "Data" Example: Change company name from ABC to XYZ across all pages and posts

Fix WordPress database connection strings

  • Update database connection information in WordPress configuration

Update, activate, or reset WordPress permalinks

Choose one of the following:
  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors
    • If necessary, create configuration file

Import or export WordPress database

Choose 1 of the following tasks:
  • Import 1 WordPress database from a backup to the specified database
    • Example: .sql file
  • Export 1 WordPress database, and place the file into the hosting account

Optimize WordPress database

  • Optimize WordPress database by removing gaps in the data


Website Evaluation


Check Google indexing

This service includes:
  • Confirm WordPress is not blocking search engines from crawling 1 site
  • **Evaluate and report on the following:
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Linked to a Google+ Brand Page
    • Sitemap
    • Robots.txt file
    • Home page image descriptions

Evaluate site performance

This service includes:
  • Evaluate and report on the following
    • Website load time
    • Plugins
    • Site size
    • External Scripts
  • Provide recommendations based on the report


Administrative Updates


Optimize images

  • Reduce the load time of a site by reducing the size of images without affecting their quality

Add a favicon

This service includes:
  • Add a Favicon using the provided image
  • Convert image to proper format

Setup WordPress redirects

  • Configure up to 5 redirects
    • Note: You must specify which redirect(s) are needed

Preventing WordPress comment spam

Choose 1 of the following tasks:
  • Install comment spam prevention plugin. If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blacklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests

Install or update ionCube Loader

This service includes:
  • Enable or update IonCube for 1 hosting account

Unzipping a zip file

This service includes:
  • Unzip content to a Hosting plan

Move a WordPress site to another folder

This service includes:
  • WordPress site moved or copied to the specified folder on the same hosting plan.

Unable to log in to WordPress

Choose 1 of the following tasks:
  • Update an email address from within the WordPress database
  • Correct admin user privileges
  • Reset failed login attempts
  • Disable plugins preventing login

Troubleshoot and fix WordPress image issues

This service includes:
  • Troubleshoot and fix issues preventing images and thumbnails from properly displaying

Troubleshoot and fix a media upload error

This service includes:
  • Diagnose and fix errors when uploading media within WordPress Dashboard
  • Diagnose and fix issues preventing media from properly displaying in the WordPress library


WordPress Core


Install WordPress

This service includes:
  • Install WordPress with the following specifications:
    • Domain
    • Folder
    • Email address

Troubleshoot and fix WordPress core file errors

Choose 1 of the following tasks:
  • Correct failed updates
  • Manually update WordPress versions
  • Replace WordPress core files
  • Troubleshoot and fix errors related to WordPress core files

Update WordPress to a new version

This service includes:
  • Update WordPress to the latest available stable release
    • Excludes Managed WordPress hosting.

Troubleshoot and fix the White Screen of Death

This service includes:
  • Diagnose and fix a WordPress site that resolves to a blank white page

Troubleshoot and fix a 500 internal server error

This service includes:
  • Diagnose and fix a WordPress site that resolves to a 500 Internal Server Error




More Info


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