WP Premium Support Catalog

There's nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress site, give our experts a call. They're here to help and can quickly get you back on track.

Not sure what to request? That's ok, just contact our support and we can assist.

Non subscriber: Please call support at (480) 463-8271.

Subscriber: Submit a new task for WP Premium Support.
If you need assistance with creating your task, call support (480) 463-8271

Note: Each service in the catalog costs only one credit from your subscription. However, the nature of a request or issue could require combining multiple services, and therefore require multiple credits.

Theme Maintenance


Install, change, or update a theme

Request 1 of the following tasks:
  • Install and activate 1 theme from the WordPress catalog
  • Install and activate 1 custom theme
  • Install and activate 1 purchased theme
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    • If none are specified, we will update the currently active theme
  • Manually update 1 theme
    • Example: A specific version provided to us by uploading it to the hosting account
  • Remove unwanted themes

Troubleshoot and fix theme errors

This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

This service includes:
  • Create and activate a child theme

Customize a theme

This service includes:

Each modification along with 1 revision will consume 1 credit.

  • Fix text formatting/alignment
  • Update text (phone number, address, company name, etc)
  • Swap images
  • Add plugin shortcode or google analytics tracking ID to a page
  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu


WP Development


Install a comment system

This services includes:
  • Install the Disqus comment system plugin, or your preferred plugin
  • Instructions provided to import comments from standard WordPress system

Install, activate, or update a plugin

Choose 1 of the following tasks:
  • Install and activate 1 plugin from the WordPress catalog
  • Install and activate 1 custom plugin
  • Install and activate 1 purchased plugin
  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A specific version provided to us by uploading it to the hosting account
  • Remove unwanted plugins

Troubleshoot and fix WordPress plugin errors

This service includes:
  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.

Config file changes

Choose 1 of the following tasks:
  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
    • Change upload limit for a WordPress site (PHP setting)
    • Change memory limits to reduce timeouts (PHP setting)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request.

Troubleshoot and fix contact form errors

This service includes:
  • Troubleshoot and fix issues for 1 contact form
  • Configure the proper mail settings in a contact form
  • Ensure the proper short code has been placed on your contact page


Database Management


Database find and replace

This service includes:
  • Update up to 5 of the following for a WordPress site:
    • Domain
    • Database table prefixes
    • Replace other information
      • "Information" Example: Update the company name, phone number, etc, across all pages and posts

Fix WordPress database connection strings

This service includes:
  • Update database connection information in WordPress configuration
    • Reconnect a WordPress database and files

Update, activate, or reset WordPress permalinks

Choose 1 of the following:
  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.
A web.config or .htaccess file will be edited or created based on the request.

Import or export WordPress database

Choose 1 of the following:
  • Import 1 WordPress database from a backup (.sql file) to the specified database
  • Export 1 WordPress database, and place the file into the hosting account

Optimize WordPress database

This service includes:
  • Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site


Website Evaluation


Check Google indexing

This service includes:
  • **Check for and report on the following for 1 site:
    • Confirm WordPress is not blocking search engines from crawling the site
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Sitemap
    • Robots.txt file
    • Home page image descriptions

Performance Report (renamed from Evaluate site performance)

This service includes:
  • Check for and report on the following:
    • Website load time
    • Number of active and inactive plugins, and details about any problematic/conflicting plugins
    • Site size
    • Number of external scripts
    • PHP 7 Compatibility of plugins and themes
Whenever possible, we will recommend follow-up services to help improve performance


Administrative Updates


Optimize images

This service includes:
  • Reduce the load time of a site by reducing the size of images without affecting their quality

Add a favicon

This service includes:
  • Add a Favicon using the provided image
  • Convert image to proper format

Setup WordPress redirects

Choose 1 of the following tasks:
  • Redirect from HTTP to HTTPS
  • Custom Redirect(s)
    • You must specify which redirect(s) are needed (up to 5)

Preventing WordPress comment spam

Choose 1 of the following tasks:
  • Install comment spam prevention plugin.
    • Add a CAPTCHA
    • If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blacklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests

Install or update ionCube Loader

Choose 1 of the following tasks:
  • Install IonCube for 1 hosting account
  • Update IonCube for 1 hosting account

Unzipping a zip file

This service includes:
  • Unzip a .zip file to a specified folder on the hosting account

Move a WordPress site to another folder

This service includes:
  • WordPress site moved or copied to the specified folder on the same hosting plan.
  • We will update the site and home URLs to match the new location

Troubleshoot and fix login issues

This service includes:
  • Troubleshoot issues preventing a login to the WP Admin dashboard
  • Fix login issues. Examples:
    • Update a user's email address, so a password reset is possible
    • Correct an admin user's privileges
    • Create a new Admin user
    • Reset failed login attempts
    • Disable plugins preventing login
    • Remove unwanted users
    • Replace missing wp_users database table

Troubleshoot and fix WordPress image issues

This service includes:
  • Troubleshoot and fix issues preventing images and thumbnails from properly displaying
  • The missing images must be provided, or already be uploaded on the hosting account

Troubleshoot and fix a media upload error

This service includes:
  • Diagnose and fix errors when uploading media within WordPress Dashboard
  • Diagnose and fix issues preventing media from properly displaying in the WordPress library


WordPress Core


Install WordPress

This service includes:
  • Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.

Troubleshoot and fix WordPress core file errors

This service includes:
  • Troubleshoot issues related to the WordPress Core files
  • Fix Core file issues. Examples:
    • Correct failed WordPress version updates
    • Replace WordPress core files

Update WordPress to a new version

This service includes:
  • Update WordPress to the latest available stable version
    • This service cannot be performed on Managed WordPress hosting

Troubleshoot and fix the White Screen of Death

This service includes:
  • Troubleshoot and fix a WordPress site that resolves to a blank white page

Troubleshoot and fix a 500 internal server error

This service includes:
  • Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error




Next Steps

More Info


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